Refund and Returns Policy

We only accept returns if:

You received the wrong item, or

Your item is defective, and you can provide clear video evidence

Return eligibility requirements:

You must contact us within 48 hours of receiving your order

The item must be unused, in its original packaging, and in the same condition you received it

You must submit video proof of the issue

Consumables Return Policy Disclaimer:

Due to sanitary and safety reasons, we cannot accept returns or exchanges on products once they have been opened or used. Please ensure your order details are correct before completing your purchase.

To initiate a return, email us at support@alientekvapes.com with your order number and video evidence. If approved, we’ll provide instructions on how to proceed.

Shipping Issues & Lost Packages

Once your order is shipped and in the hands of USPS or UPS, we are not responsible for lost, stolen, or undelivered packages.

If your package is lost in transit, you must contact USPS or UPS directly and file a claim.
We do not handle claims on your behalf for lost packages.

Shipping Schedule

We do not ship orders on weekends.
Orders are processed and shipped Monday through Friday.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the situation and make it right.

Exchanges

We do not offer exchanges once an order has been shipped.
If you need a different product, please place a new order. If your original item qualifies for a return under our policy, we will process it accordingly.